1. Introduction

This Privacy Policy (“Policy”) is intended to inform you, the user (“User,” “you,” or “your”), about how Skyline Health Services, LLC, a limited liability company registered in the State of Texas (“Company,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information gathered through your use of our e-commerce website, www.skylinehealthservices.net(“Website”). The Policy serves as a formal contract between you and the Company. By accessing or using the Website, you explicitly agree to comply with and be bound by this Policy. If you do not agree to the terms of this Policy, please discontinue use of the Website immediately.
Skyline Health Services, LLC is a limited liability company registered in the State of Texas. We operate an e-commerce website that offers online subscriptions for various health services (“Services”).

This Policy applies exclusively to information collected through the Website and does not apply to information collected offline, through other websites, or through any other means. Additionally, this Policy does not extend to any third-party websites that may be linked to our Website. We are not responsible for the privacy policies or practices of third-party websites, and we recommend that you review their policies before providing any personal information.
By accepting the terms of this Policy, you acknowledge that you have read, understood, and agreed to be bound by its terms and any terms incorporated by reference. If you do not agree to this Policy, you should not access or use our Website.

2. Personal Information We Collect

2.1 Information You Provide to Us

When you engage with the Website, including but not limited to signing up for a subscription, participating in promotions, or contacting customer support, we may ask for certain types of personal information, including:

a) Contact Information: Such as your name, email address, mailing address, and phone number.
b) Payment Information: Including credit card numbers, expiration dates, and billing addresses.
c) Account Credentials: Your username, password, and other security information for account access.
d) Communication Preferences: Such as your opt-in or opt-out selections for receiving promotional or other communications from us.
The collection of this information is necessary for us to provide the Services you have requested, including processing orders, sending confirmations or updates, and responding to customer inquiries. You are not required to provide this information; however, failure to do so may result in our inability to provide the Services.

2.2 Information Collected Automatically

In addition to the information you provide to us directly, we may collect additional information automatically as you navigate through the Website. This can include:

a) Log Files: Which collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
b) Cookies: Small data files stored on your device that help us improve our Website and your experience, see subsection 5.1 for more details.
c) Web Beacons: Electronic files used to record information about how you browse the Website.

The automated data collection is performed to improve the functionality of our Services, to understand how users engage with our Website, and for other internal analysis and statistical purposes.

2.3 Information from Third-Party Sources

We may also obtain information about you from third-party sources, such as social media platforms and data aggregators, in accordance with their privacy policies and applicable laws. This information may include:

a) Social Media Information: We may receive your social media profile details if you connect to our Services through a social media account.
b) Market Research: Demographic and market segment information sourced from third-party providers for targeted advertising or marketing analysis.
By using our Website, you consent to our collection, use, and sharing of your personal information as described in this section.

3. How We Use Your Information

3.1 To Fulfill Your Orders

We use your personal information primarily to fulfill the Services you have requested, including processing transactions, billing your Insurance company, and providing you with your products or other services.

3.2 To Communicate With You

We use your contact information to communicate with you about your account, your transactions, and any updates or changes to our Services. This may include sending emails, SMS, or push notifications for transactional, informational, or promotional messages.

3.3 For Marketing Purposes

We may use your personal information to offer you products, services, or promotions that may be of interest to you. This can include, but is not limited to, email marketing, targeted advertising, and other forms of communication. You have the right to opt-out of such communications, as detailed in Section 7.3.

3.4 For Business Operations

To optimize our Service offerings, we may use your information for internal business analyses, including but not limited to trends analysis, financial analysis, and customer behavior analysis.

3.5 Legal Basis for Processing

We will process your personal information only:

a) If we have your explicit consent,
b) To fulfill our contractual obligations to you,
c) To comply with legal requirements, or
d) When it serves a legitimate interest in improving and marketing our Services.

4. How We Share Your Information

4.1 Service Providers

We may share your personal information with third-party service providers who assist us in operating the Website and conducting our business. This includes, but is not limited to, payment processors, shipping or fulfillment services, customer service agents, and companies that help us improve our product and service offerings and our Website. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain the confidentiality and security of your information.

4.2 Affiliates and Business Transfers

We may share your personal information with our affiliates—companies that control, are controlled by, or are under common control with, Skyline Health Services, LLC—for purposes consistent with this Policy. Additionally, your personal information could be among the assets transferred if Skyline Health Services, LLC engages in a business transition, such as a merger, acquisition, or sale of all or a portion of its assets.

4.3 Legal and Regulatory Disclosures

We may disclose your personal information if we are required to do so by law or if we believe that such action is necessary to:

a) Comply with the law or with legal processes served upon us;
b) Protect and defend our rights or property; or,
c) Protect the personal safety or property of our users or the public.

For instance, we may release information to respond to a court order, subpoena, or search warrant.

4.4 With Your Consent

Except as set out in this Policy, we will not disclose your personal information without your explicit consent. This means that we may ask for your consent to share your personal information with third parties for purposes other than those described in this Policy.

By using our Website, you consent to our sharing of your personal information as described in this section.

5. Cookies and Other Tracking Technologies

5.1 Cookies

Cookies are small data files that are stored on your computer or mobile device when you visit a website. We use cookies to enhance your user experience by enabling the Website to ‘remember’ you, either for the duration of your visit (using “session cookies”) or for repeat visits (using “persistent cookies”). Cookies may also be used to track user activities over time and across websites.

You have the option to accept or decline cookies by modifying the settings in your browser. However, declining cookies may hinder the functionality and utility of the Website.

5.2 Web Beacons

Web beacons, also known as pixel tags or clear GIFs, are electronic images that may be used on our Website or in our emails. We use web beacons to deliver cookies, count visits, and to understand usage and campaign effectiveness.

5.3 Analytics Services

We use third-party analytics services like Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by going to www.google.com/policies/privacy/partners/.

By continuing to use the Website, you consent to the use of cookies, web beacons, and other tracking technologies as outlined in this section.

6. Data Security Measures

6.1 Security Protocols

To safeguard your personal information, we employ a variety of physical, administrative, and technological measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Such measures may include encryption, two-factor authentication, firewalls, and secure socket layer (SSL) technology.

6.2 Data Retention

We will retain your personal information only for 10 years for the purposes outlined in this Policy, or for a period specifically required by applicable laws and regulations. After such time, your data will be securely deleted or anonymized.

6.3 Data Breach Protocol

In the event that your personal information is compromised due to a breach of security, we will promptly notify you and relevant authorities in accordance with applicable legal requirements.

Notification procedures may include email communication, public announcement, or other legally recognized methods.

6.4 Responsibility Limitation

While we strive to protect your personal information, no system can be 100% secure. Therefore, we cannot guarantee the absolute security of your data transmitted to our Website; any transmission is at your own risk. However, once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccuracies. Requests for access or correction must be submitted in writing to info@skylinehealthservices.net.

7.2 Data Portability

You have the right to request that your personal information be transferred to another organization or directly to you, provided that this is technically feasible. This right only applies to information which you have provided to us and that we process based on your consent or for the performance of a contract.

7.3 Opt-Out of Marketing Communications

You have the option to opt-out of receiving marketing communications from us at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing emails we send you or by contacting us at info@skylinehealthservices.net.

7.4 Data Deletion

You have the right to request that we delete your personal information. However, this right is subject to certain exceptions, such as where the retention of your information is necessary to comply with a legal obligation.

8. International Data Transfers

8.1 Cross-Border Transfers

Skyline Health Services, LLC is based in the United States, and the information we collect is governed by U.S. law. By accessing or using the Website or otherwise providing information to us, you consent to the processing and transfer of information in and to the United States and other countries, which may have different privacy laws from those in the jurisdiction where you reside.

8.2 Safeguarding International Transfers

If we transfer your personal data outside of the United States, we will implement appropriate safeguards to ensure that your data remains protected according to this Privacy Policy and applicable laws. This may include the use of standard contractual clauses approved by the relevant regulatory body or authority.

8.3 Compliance with Local Laws

Although the Website is accessible worldwide, not all features or services discussed or referenced in this Privacy Policy are available to all persons or in all geographic locations. We reserve the right to limit the provision and quantity of any feature or service to any person or geographic area in accordance with local laws.

8.4 HIPAA Compliance

The information collected from consumers is HIPAA Compliant and adheres to all the standards set forth by CMS (Centers for Medicare and Medicaid). The PHI (Private Health Information) collected is never shared with anyone unless explicitly stated by the consumer or if the requesting institution or individual has obtained a signed consent from the consumer allowing them to access the information.

9. Children’s Privacy

9.1 Age Limitations

The Website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our Website.

9.2 Parental Consent

If we learn that we have collected personal information from a child under the age of 13 without verification of parental consent, we will delete that information as quickly as possible.

9.3 Reporting

If you believe that we might have any information from or about a child under 13, please contact us at info@skylineservices.net.

10. Updates and Changes to This Privacy Policy

10.1 Periodic Review

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, and other factors. When we do, we will revise the “Last Updated” date at the top of this Policy.

10.2 Notification of Changes

If there are material changes to this Privacy Policy that affect your rights or the way we use your personal information, we will notify you by prominently posting a notice on the Website or by directly sending you a notification. We may also provide additional notifications through other channels, such as email alerts.

10.3 Your Continued Use

Your continued use of the Website after the effective date of any changes to this Privacy Policy signifies your acceptance of the revised Policy. If you do not agree to the changes, you should cease using the Website and exercise your rights as outlined in this Policy.

11. Contact Us

11.1 Communication Channels

For any inquiries, clarifications, or grievances regarding this Privacy Policy, or to exercise any of your rights under this Policy, you may reach out to us through the following channels:

a) Email: info@skylineservices.net

b) Postal Address: 3213 Interstate 30, Ste 202, Mesquite, TX 75150

c) Phone: (469) 435 – 6924

We recommend that you use email for the most efficient communication regarding privacy concerns.

11.2 Response Time

Upon receipt of your inquiry, our dedicated customer service team aims to respond within 48 hours. If your inquiry involves legal or complex issues regarding data protection, a detailed response may take longer, up to 30 days.

11.3 Official Record

All correspondence between you and Skyline Health Services, LLC relating to this Privacy Policy will be kept on record. These records will be stored securely and only accessed by authorized personnel.

12. Miscellaneous

12.1 Severability

If any provision of this Privacy Policy is found to be unlawful, void, or unenforceable, such provision shall be deemed severable from this Policy and shall not affect the validity and enforceability of the remaining provisions.

12.2 No Waiver

Failure by Skyline Health Services, LLC to enforce any provision of this Privacy Policy shall not be construed as a waiver of any provision or right. Any waiver of any provision of this Policy will be effective only if in writing and signed by a duly authorized representative of Skyline Health Services, LLC.

12.3 Assignment

Skyline Health Services, LLC reserves the right to assign our rights and duties under this Privacy Policy to any party at any time without notice to you, subject to applicable law.

12.4 Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Skyline Health Services, LLC regarding its subject matter. It supersedes all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between the user and Skyline Health Services, LLC with respect to the user’s use of the Website and the collection, storage, and use of personal data.